The correct way to lodge a formal complaint at Dundee Hospital
Should you be dissatisfied with the outcome, lodge your complaint at the district or provincial office (Umzinyathi Health District Office) or call centre on 034 299 9100.
Dundee Hospital has explained how the public should go about lodging a formal complaint (or suggestion)…
Hospital public relations officer (PRO) Dumisile Mkhonza said there are three ways to do this.
“The first one is to do it verbally by approaching the official responsible for managing complaints, compliments or suggestions – which is me. My office is located at the Outpatient Department and my number is 072 722 5455. The second approach can be done in writing – fill in the prescribed form that is available next to the designated box or from the responsible official. The form will guide you on the information needed,” she explained.
She added that the form should then be handed over to her or placed in the box provided to post complaints and compliments.
Thirdly, you can ask a family member or friend to submit a complaint, compliment or suggestion on your behalf in writing or verbally. Dumisile further explained that the complaints will be acknowledged within five working days, thereafter investigated and resolved, and redress conducted within 25 days.
“Should the case require more time for investigation, updates will be provided. Should you be dissatisfied with the outcome, lodge your complaint at the district or provincial office (Umzinyathi Health District Office) or call centre on 034 299 9100.”
She concluded by saying that if your complaint is urgent, give it to her directly, as the boxes will only be opened every Monday at midday.
Indlela yokufaka isikhalazo, isincomo noma isiphakamiso esibhedlela sase-Dundee
Isikhulu Sobudlelwano Bomphakathi (PRO) esibhedlela saseDundee uNksz Dumisile Mkhonza ukhuluma ngomzila olungile wokufaka isikhalazo noma isiphakamiso esibhedlela saseDundee.
“Zintathu izindlela zokufaka noma zokuqopha isikhalo noma iziphakamiso, eyokuqala wukwenza ngomlomo ngokuthi uthintane nesikhulu esibhekele izikhalo, ukuncoma, noma iziphakamiso,” kuchaza uDumisile. Isikhulu mayelana nalokhu uyena uNksz Dumisile, ihhovisi lakhe lisemnyangweni we-OPD kanti inombolo yakhe ithi 072 722 5455.
Indlela yesibili ingenziwa ngokubhala, “gcwalisa ifomu elinqunyiwe elitholakala eduze kwebhokisi eliqokiwe noma esikhulwini esinezibophezelo, ifomu liyokuqondisa ngolwazi oludingekayo,” kuchaza yena.
Ubuye wengeza ngokuthi leli fomu kufanele linikezwe yena noma lifakwe ebhokisini elihlinzekwe ukuze kufakwe izikhalo kanye nezincomo.
Okwesithathu, ungase futhi ucele ilungu lomndeni noma umngane ukuthi alethe isikhalazo, ukuncoma, noma isiphakamiso esikhundleni sakho ngokubhala noma ngomlomo.
UNksz Dumisile uphinde wachaza ukuthi izikhalo zizovunywa zingakapheli izinsuku ezinhlanu zokusebenza, emva kwalokho ziphenywe futhi zixazululwe futhi zilungiswe zingakapheli izinsuku ezingama-25.
“Uma icala lidinga isikhathi esengeziwe sokuphenywa, kuzonikezwa imininingwane emisha, uma ungagculisekile ngomphumela, faka isikhalazo sakho ehhovisi lesifunda noma lesifundazwe (ihhovisi lesifunda sezempilo eMzinyathi) noma ku-call centre ku-034 299 9100.”
Uphethe ngokuthi uma isikhalo sakho siphuthuma, mnike yena ngqo njengoba amabhokisi azovulwa njalo ngoMsombuluko ngo-12 ekuseni.
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