When using an ATM, stay alert and aware of your surroundings. Never, under any circumstances, give your card or PIN (personal identification number) to anyone.
This is the advice given by Lizzy Arumugam of the Newcastle SAPS Corporate Communications office, following reports of a number of residents falling victim to ATM fraud.
SAPS has provided the following safety tips to help residents avoid becoming a statistic:
- Do not write your PIN on the bank card or on anything paper/document/card kept with it.
- Do not insert your card until the display screen prompts you to do so.
- Never use an ATM with a blank screen or loose keyboard/card slot. If the screen is obscured or poorly lit, leave immediately and find another ATM.
- Stand close to the ATM and use your body and hand as a shield to prevent anyone from seeing you enter your PIN.
“Also, keep your hand over the card slot to prevent anyone from ‘swiping’ or taking your card.”
- When using an ATM, never accept assistance from strangers. You should also be wary of anyone who approaches you for assistance.
- Criminals often work in groups, with one distracting you while the other steals your card or money.
- If your card is retained (swallowed) by the ATM, call your bank’s toll-free line immediately and cancel your card.
“Never allow a bystander to call the toll-free stop card line on your behalf; they may mislead you into believing your card has been stopped.”
- Guards are stationed at ATMs to deter criminal activity and as a result, cannot assist you with transactions.
- If you require assistance, rather contact a bank official.
- It is recommended you set a daily ATM withdrawal limit at your branch.
- Be ‘crime aware’ – crime can strike at potentially any time.
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Email: Reveshni Douglas (Editor) at reveshni@caxton.co.za
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