Municipal Manager Patrick Mkhize has conveyed “sincere apologies” to a ratepayer who complained of “deplorable” service at the municipality.
SEE THIS: Ratepayer complains of ‘deplorable’ service at municipality
Addool Esoup visited the payment building early in the morning on September 13. He hoped he pay his municipal account before heading to work and also wanted to beat the queue.
However, Mr Esoup said he was made to wait more than 15 minutes because the cashier had to fetch till rolls. He was extremely displeased with the service, saying that the till rolls could’ve been picked up before close of business the previous day and that municipal staff did not prioritise ratepayers.
Municipal Manager Mr Mkhize responded last week to Mr Esoup’s comments and concerns.
“On the day, there was only one cashier who also had to attend to an emergency, which forced circumstances that kept the customer waiting,” he said.
Mr Mkhize went on to explain that when the cashier returned, she apologised to the customer for keeping him waiting longer than expected.
“This indeed was not intentional and our sincere apologies to the customer concerned,” concluded Mr Mkhize.
While residents welcomed the municipality’s recent, long-overdue tree felling programme, there has been a point of concern.
