![Precious drinking water flows down a Johannesburg street due to a burst pipe.](https://images.caxton.co.za/wp-content/uploads/sites/7/2024/09/IMG_9326_27774-e167_47188-780x470.jpg)
Across the length and breadth of the city are burst Johannesburg Water pipes and leaks that contribute to almost 40% of wasted water received from the bulk supplier Rand Water.
Ageing infrastructure and a backlog of calls mean technicians are often unable to react as quickly as one might like – making it more important than ever to log a fault quickly.
Read more: No end in sight for water scarcity in the city
![How to contact Johannesburg Water.](https://images.caxton.co.za/wp-content/uploads/sites/7/2024/09/contact_41642.jpeg)
For larger water outages the city should provide water tankers as an alternative water supply, if it has been in effect for more than 24 hours.
The standard response time to fix a burst pipe is 48-hours but might take longer depending on the extent of the damage, the tools and equipment needed to do the repairs, and the availability of manpower.
Also read: Ferndale water leak fixed
When logging a fault, it is important to provide as much of the following information as possible:
Clearly state the problem eg: water outage, water leak, or burst pipe
Provide:
• Area name,
• Nearest corner,
• Your name, and
• Your cellphone number.
If the leak is in your yard also provide:
• House number, and
• Street name.
![A burst pipe in Johannesburg.](https://images.caxton.co.za/wp-content/uploads/sites/7/2024/09/WhatsAppImage2024_81206-e1725279114187.jpeg)
Report leaks to the city by calling 011 688 1400 or 00 86 056 2874.
You can also send an email to customerserviceemails@jwater.co.za, SMS 45201, or tweet Johannesburg Water on X using the handle @JHBWater.
Follow us on our Facebook, X, Instagram and TikTok pages. Join our WhatsApp group for any story ideas you may have.
Related article: Water leak concerns resident