The City of Johannesburg pulled out all the stops recently to prioritise service delivery around Sophiatown.
The City hosted its Accelerated Service Delivery Operation in partnership with Sophiatown Police Station on September 8. The operation aimed to identify, resolve and close existing issues faced by residents and the community. Various City departments and entities were on-site and in the area to assist residents and businesses regarding matters of billing, rebates, reconnections and awareness on financial services offered by the City.
City entities such as City Power, Johannesburg Water, City Parks and Zoo and the Johannesburg Roads Agency were also present to attend to restoring the community to a decent state. As part of their work, they focused on illegal electricity and water connections, illegal dumping in public and vacant spaces and fixing potholes.
Regional manager at the finance department Justice Mushwana said such operations also look to raise awareness on how members of the public can communicate their issues with the City. He added that the Covid-19 pandemic has continued to make it challenging for residents to engage with the City on service delivery matters but emphasised that their regional customer service centres email is fully functional. Mushwana said, “We are accelerating efficiency with this because the more of our customers use this platform, the less are coming into our customer service centres. The turnaround time on this platform is far less, we give acknowledgement of receiving the issue immediately and we give feedback within 24 hours.”
The City encouraged ratepayers to continue paying for services and keeping their accounts up to date. While residents can visit customer centres to attend to their municipal issues, the City has asked the public to rather use their regional Customer Service Centre email service to address similar matters.
Regional Customer Service Centre (CSC) email addresses:
- Waterfall CSC regionArevenue@joburg.org.za
- Randburg Civic Centre regionBrevenue@joburg.org.z
- Roodepoort Civic Centre regionCrevenue@joburg.org.za
- Jabulani Civic Centre regionDrevenue@joburg.org.za
- Sandton Regional Office regionErevenue@joburg.org.za
- Thuso House CSC regionFrevenue@joburg.org.za
- Lenasia Civic CSC regionGrevenue@joburg.org.za