The City of Johannesburg has warned customers that they still need to pay their accounts even while a billing query is open.
Kgamanyane Maphologela, Group Finance spokesperson said there is a growing trend of customers, who, after raising a query relating to a specific service with the City, withhold payment of the bill.
“It is important for customers to know that the City renders about five services, namely electricity, water, refuse, rates and sewer to customers on a monthly basis.
“If a customer for instance queries one of their services such as electricity charges, the customer still has an obligation to pay, in full and on time, for the other four services consumed.
“Once a query has been raised regarding one service, the customer should rather pay an average amount on the queried service while the query is been attended to,” said Maphologela.
He warned that these customers would be subjected to the City’s credit control action.
“We are in the process of informing all affected customers that the withholding of payments for the services rendered will subject them to credit control and this will lead to their services disconnected.”
Maphologela advised that customers who are unable to pay their debt due to financial reasons can approach the City and enter into payment arrangements.
“Such customers would be assisted to sign an Acknowledgement of Debt, where they would be able to pay a determined amount they can afford.”
Details: www.joburg.org.za or call Joburg Connect on 0860 Joburg (562 874)
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