FNB customers hit back hard after latest glitch

First National Bank (FNB) said it was working on ways to ensure that its customers did not face any future delays.

This after a banking glitch left FNB customers in financial limbo without any notification from the bank.

Several FNB clients, who had expected to be paid on 25 August, were left seething after being unable to access their funds because of delays in processing transactions.

Mohammed Hassem, FNB’s chief information officer, confirmed that “we experienced a network issue that led to a six hour delay in processing a batch of transactions on the evening of 25 August”.

The problem was resolved by about midday on 26 August.

“These transactions have now all been processed and all accounts are now up to date,” he said.

“We are committed to providing the highest level of service to our customers. This is the first time we have experienced this delay and we are working on ways to mitigate any delays in the future.”

However, FNB customers were not impressed and took to social media to vent their frustrations.

Some FNB customers launched scathing attacks about the bank’s service on its Facebook page.

“It would have been absolutely fantastic if you people had informed us of this instead of us having to call ourselves,” Robin Swart commented.

Others claimed that bank’s standard of services was dropping.

Farzanaa Gattoo Parag commented, “FNB, thought you were the best bank but poor service seems to a regular occurrence on your side!”

“FNB seems to have way too many technical difficulties during month end … Almost every month! How are you going to get on top of your game?” Melissa Marchbank Saacks commented.

Last month, FNB also faced outraged customers after debit orders were duplicated.

Earlier this year, the FNB also came under fire for a response to a twitter follower’s question about where the bank’s radio advertising campaign character, Steve had disappeared to.

The responding tweet said, “He’s somewhere in Afghanistan, putting a bomb under a wheelchair and telling the cripple to run for it!” This sparked a public outcry and resulted in an apology from the bank.

The bank has once again apologised to all customers affected by the latest problem.

However, SeaParty Spanzo Mshengu commented, “Ii’s pointless cause now I’m sitting with unnecessary bank charges and calling in was a waste of time, the transactions were delayed even before the 25th… I’m really not pleased at all.”

FNB assured customers that there were no charges incurred due to the delayed processing on the evening of the 25 August.

Hassem advised any customer with queries related to the delay to direct them to care@fnb.co.za