Nedbank explains data breach
Information from Nedbank Retail relating to approximately 1,7 million clients was potentially affected of which 1,1 million are active clients.
AFTER investigating a data security issue, Nedbank confirmed that none of their clients’ bank accounts had been compromised.
The bank issued a statement saying that the security issue occurred at a third-party marketing company that issues SMS and email marketing information on behalf of Nedbank. Potentially compromised data contained personal information including ID numbers, telephone numbers and physical addresses.
“We regret the incident that occurred at the third-party service provider and the matter is receiving our urgent attention. The safety and security of our clients’ information is a top priority. We take our responsibility to protect our client information seriously and our immediate focus has been on securing all Nedbank client data at the media company, which we have done. In addition to this, we are communicating directly with affected clients. We are also taking the necessary actions in close cooperation with the relevant regulators and authorities,” said Nedbank CEO Mike Brown.
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Nedbank Group Chief Information Officer Fred Swanepoel added that the third-party service provider did not have any links to Nedbank’s systems.
“Our team of IT specialists and external cyber security experts have been working continuously with them since we became aware of this matter. Clients’ bank accounts have not been compromised in any manner whatsoever and clients have not suffered any financial loss. Nedbank remains vigilant in its efforts to contain cyber-crime,” he said.
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The bank said it had moved swiftly to proactively secure and destroy all Nedbank client information held by the media company.
Information from Nedbank Retail relating to approximately 1,7 million clients was potentially affected of which 1,1 million are active clients. Clients’ bank accounts are not at risk and they do not need to take any further action other than continuing to be vigilant against attempts at fraud, said Nedbank.
The media company did not send their comment at the time that this article was published.
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