IN a bid to cut down on snaking queues at Home Affairs offices, Minister Malusi Gigaba has set the process of implementing short term interventions to deal with long queues in motion through a War on Queues campaign. The campaign follows an assessment report conducted by the department following queries from members of the public and journalists about the time spent at Home Affairs offices.
The report which aimed to knit pick some of the causes of the snaking queues highlighted that long queues emanate from high client volumes, possible discontinuation of Saturday working hours, unstable systems, inefficient work flow process, leadership issues and front office space issues.
The department has already started with the implementation of some of its short-term interventions which harps on the need to improve management of its offices and streamline workflow to ensure efficiency.
Read also: Move to tackle long queues at Home Affairs
“Segmentation of offices into green, yellow and red based on their performances. There will be performance ratings and performance management interventions at all red offices. A report on interventions will be taken immediately in the remaining red offices, to address long queues,” said Minister Gigaba at a briefing on Sunday.
The interventions will be rolled-out as short, medium and long term interventions with some of the short term interventions set to kick in from Monday, 23 April.
In addition to these, the assessment report highlighted that following factor compound the problem of long queues:
Poor management in some office
Ineffective utilisation of staff (over and under supply)
Lack of an appointment system
Inefficient management of queues
Concurrent running of manual and automated systems
Uneven distribution of offices based on demographics
Misinformation and discontinuation of green barcoded IDs
Read also: Electronic SA VISA applications to curb fake permits
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