UBER has introduced a new, pilot cash indicator feature which allows drivers to choose whether they’d like to accept a cash trip request or not.
Jonathan Ayache, general manager at Uber South Africa said when Uber came to South Africa in 2009 their mission was to solve a simple problem – how do you get a ride at the touch of a button?
“Six years and over two billion trips after Uber’s arrival in South Africa, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.
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“We’ve received a lot of feedback from driver-partners. It came from our focus groups, comments at partner appreciation events and recent safety working groups. Drivers felt the cash option opened them up to new riders and provides the consumer with more choice,” said Ayache.
Ayache said that feedback from driver-partners showed, “Uber believes riders should have the freedom to pay how they wish. The cash indicator will only appear to driver-partners on cash trips – no indicator will pop up for card trips. The dispatch process will not be impacted at all, should a driver choose to decline the request, the app will immediately alert another driver-partner,” said Ayache.
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