10111 Call Centres operational despite strike
The contingency plans follows the withdrawal of the South African Police Union (SAPU) from CCMA negotiations.
THE South African Police Service has put in place contingency plans at all 10111 Call Centres to ensure that emergency calls are answered and responded to as a priority.
“These contingency plans are tried and tested as they were implemented successfully during the strike last month and proved effective,” SAPS spokesperson Major General Sally de Beer said on Thursday.
In the past, SAPS management had deployed un-uniformed police to fill the positions vacated by striking employees at the call centres.
De Beer went on to stress that the hotline is intended for crime-related emergency purposes only.
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“We caution against people making unnecessary or hoax calls to the 10111 number and from phoning the number to ‘test’ if operators are working as this places a strain on the queuing system.”
SAPS contingency plans follows the withdrawal of the South African Police Union (SAPU) from Commission of Conciliation‚ Mediation and Arbitration (CCMA) negotiations.
SAPU is demanding salary increases from level 5 to level 7 which was recommended by a task team in 2013.
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