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SASSA asks beneficiaries for more time

SASSA has assured beneficiaries that their social grants will be paid in full.

PENSIONERS and social grant beneficiaries have been asked to wait a couple of days before the issue of their payouts is resolved. This after thousands of SASSA beneficiaries did not receive their payouts on the expected date. According to the South African Social Security Agency (SASSA), the issue was caused by the switch from the old to the new payment system.

Read here: SASSA staff down tools

SASSA acting CEO Abraham Mahlangu said they were working resolve the problem.

“We are aware that beneficiaries are experiencing problems with the electronic payment of their social grants. What is being experienced is a result of a process of changing from an old to a new payment system for social grants. SASSA is also in a process of phasing out Cash Paymaster Services (CPS) as directed by the Constitutional Court and introducing the South African Post Office (SAPO) to pay social grants,” said Mahlangu.

Also read: SASSA pay points will not be fully phased out

He added: “We assure beneficiaries that their social grants will be paid in full. In fact, the funds are already in their accounts. We request beneficiaries to give themselves at least three days to withdraw their grants. Should a beneficiary choose to access their funds through an ATM, the account type a beneficiary chooses should be a savings account – in the event of the savings option being rejected, the beneficiary can then choose the cheque account option.”

Mahlangu added: “SASSA and SAPO are working tirelessly to find a solution to this problem and ensure that all beneficiary services are restored in the shortest possible time. We further undertake to keep our beneficiaries informed.”

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