TO assist minibus taxi operators, associations and regional taxi leadership improve their business, operations and their service to commuters, eThekwini Municipality will roll-out a Public Transport Service Improvement Programme in October, National Transport month.
This programme, which was approved at the Human Settlements and Infrastructure Committee meeting and at Full Council, aims to support the taxi industry.
Chairperson of the Human Settlements and Infrastructure Committee, Councillor Mondli Mthembu commended the programme because it will strengthen relations between the public transport industry and the municipality.
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The programme is designed to use a set of rewards to incentivise improved performance by participants including commuters to ensure better customer care and an increase in standard of the provision of public transport for all.
When the project is being piloted, qualifying operators will continue on their allocated routes and commuters will be given opportunities to rate their trip experience. Ratings done by the commuter will pertain to the overloading of vehicles, speeding or reckless driving, loud music, cleanliness of vehicles and the attitude of the drivers and their assistants.
The vehicles will be required to have appropriate up-to-date licensing and roadworthiness certifications.
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The first phase, which will be launched in October, will be a pilot, with the full roll-out in the last quarter of the 2017/18 financial year.
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