Municipality aims to improve services
Teams will visit service centres in five regions such as Sizakala Customer Service Centres, libraries and clinics, to assess the service offered to the public and how it can be improved.
A HIGH-LEVEL delegation comprising senior political leadership and officials will visit various service delivery sites in eThekwini to assess the working environment of staff and evaluate the level of service rendered to the public.
These visits will be rolled out from October and are aimed at inculcating a culture of excellence in the public service. It also aims to instill and rebuild good ethics, morale and professionalism.
A report tabled before the Executive Committee on Wednesday outlined the roll out in eThekwini which has been divided into five regions that will be visited by teams during Public Service Week.
Tozi Mthethwa, head of communications for eThekwini Municipality, said Public Service Week forms part of Public Service Month which is an important national Batho Pele vehicle.
“It is an annual service delivery event embraced by all spheres of government. As part of the visits, there will be engagement sessions with ratepayers as well as exhibitions, campaign initiatives and interventions. This an opportunity to take services to the people and assess the progress of implemented programmes,” she said.
Mthethwa said teams will visit service centres in five regions such as Sizakala Customer Service Centres, libraries and clinics, to assess the service offered to the public and how it can be improved.
