eThekwini Municipality upgrades electricity customer care line
A reference number will be sent via SMS to customers who report a fault via WhatsApp or email.
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THE eThekwini Municipality announced they will be upgrading their system for customers to report electricity faults.
The Municipality encouraged customers to report faults via WhatsApp or email rather than making a telephone call during the upgrade as the system may be down while the upgrade is in progress.
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The announcement was made on the Municipality’s Facebook page.
“In our best efforts to provide an excellent service to all, we are currently upgrading as of today, 1 October 2020. During this upgrade, you may experience difficulty reaching our Electricity Contact Centre via telephone. To report electricity faults and outages, WhatsApp 076 791 2449 or email custocare@elec.durban.gov.za,” read the post.
When reporting a fault, the Municipality asked for residents to include their name, surname and contact number as well as the full street address of the affected premises and a description of the outage or fault.
“You will then be provided with a reference number via SMS. We apologise for any inconvenience this may cause,” said the Municipality.
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