#Letter: Praise for customer service above profit

"Thomas' solution suited our requirements perfectly but was not the most profitable for him" - Barrie and Janet Stanway.

Ballito residents Barrie and Janet Stanway write:

On Saturday we visited Bed Boys and spoke to a salesman named Thomas to give us advice.

It was an unusual pleasure for us to interact with someone who knows his products and obviously has the interests of his customers at heart.

We explained our problems and Thomas kindly offered to come out to our home right away so that he could better advise us.

After a lengthy chat we realised what the best way forward was. We are pensioners and prefer not to spend money needlessly.

Thomas’ solution suited our requirements perfectly, but was not the most profitable for him.

We are extremely grateful and would recommend him and Bed Boys to anyone looking for knowledgeable advice.

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