#Letters: Client treatment needs jacking up
"Having read Markus Kämpf's letter about Standard Bank Ballito, I say bravo Mr. Kämpf, you are so right. I have experienced exactly what you have experienced - and more" - Elizabeth Horton-Hall.
Elizabeth Horton-Hall of Ballito writes:
Having read Markus Kämpf’s letter re Standard Bank Ballito, I say bravo Mr Kämpf, you are so right.
I have experienced exactly what you have experienced – and more. As a Standard Bank pensioner it riles me to hear how clients are treated.
A few weeks ago, from the time I walked into the branch and left, it took two hours to sort out a new credit card, and I left behind more irate customers.
After 45 minutes the receptionist called me on instructions of the manager.
When I finished, I checked how many staff occupied the four cubicles. As usual it was only one and I approached the manager at the reception desk and asked her where all her staff were.
Her reply was that I always ask her that. Yes, I do and have done so for two years and she always tells me her staff are fine.
They don’t listen to pensioners. Mr Kämpf needs to get hold of the top person in Johannesburg.
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