Sue Whitcher of Ballito writes:
While buying KFC for my grandchild, she informed me she urgently needed to go to the toilet.
I went to the BP shop where they told me to pay R2 to use the facilities.
Well, I was disgusted about the state of the toilets – dirty with urine on the seat that was loose, so I had to remove it so my four-year-old could sit.
Needless to say she couldn’t go.
I am disgruntled that they have the audacity to charge a fee for a place like that.
Pamela Masuku of BP Drive In Motors Ballito responds:
We sincerely apologise for the unpleasant experience endured at our facility.
We will be reconsidering our current hourly schedule based on the high traffic volumes as we would like to ensure that our facility is kept in a good and acceptable standard.
We strive to provide our customers with the best possible experience and when we fail to meet expectations, it’s important for us to know.
This feedback is valuable to us and we would like to thank you for bringing this to our attention.
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