Both the toll-free 107 number and landlines of the Tshwane Emergency Services are unable to take calls due to a technical glitch on Thursday morning.
According to Tshwane Emergency Services spokesperson Charles Mabaso, “the services providers have been notified and technicians are working on resolving the problem”.
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Alternative numbers for Tshwane Emergency Services
Mabaso urged the city’s residents to use alternative numbers to report emergencies.
Please call the following alternative numbers to report a fire or life-threatening emergency 083 232 5398 or 082 879 1191.
For medical or ambulance services, they can call the national emergency number 112.
On 11 April, exactly a month ago, the toll-free 107 number was also malfunctioning for a couple of days due to a “technical glitch”.
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The municipality had previously issued a important numbers and contact details for Tshwane residents to lodge a complaint or seek assistance.
Domestic bin complaints:
- East: 012 358 0526
- Moot: 012 358 6462
- North West: 012 358 0554
- South/Centurion: 012 358 1317
- Bins not collected: 012 358 9461/0592
- Bylaw offences (for example, illegal street trading and illegal night club activities):
012 358 0070 (external), 080 111 1556 (toll-free) - Electricity-related complaints: 012 358 9999 (external), 080 111 1556 (toll-free)
- Tshwane bus services: 012 358 0214/0443/0231
- After-hours sewerage complaints: 080 000 4135
- Stormwater drainage and pothole repairs: 012 358 0614 (or pothole@tshwane.gov.za)
- Reporting of water problems: 012 358 2111 (external)
- Proes Street depot: 012 327 0147
- Power failures: 012 339 9111 (external)
- Power failure reporting by SMS: “Power and [your account number]” to 082 612 0333, example: “power 5120369”
- Meter readings: meterrecords@tshwane.gov.za, Fax to: 012 359 6888, five days before the billing date only or Call 012 358 9999: choose option 2 and then option 4.
- Metro police accidents reports: 012 358 7244/7114
- Traffic fines info: 012 358 7154/7157/7088/7089
- Reporting faulty streetlights: 080 1111 556, 012 358 9999 or 012 358 2540/1 or E-mail: streetlights@tshwane.gov.za
- Complaints and inquiries: customercare@tshwane.gov.za. Report power failures by SMS or online. SMS the word “power” followed by your account number to 082 612 0333 or 44676, or use the following link: tshwane.webhop.org/Tshwanesms/Map.aspx.
- To report potholes, send an email to potholes@tshwane.gov.za.
- To report faulty traffic lights, send an email to trafficsignalfaults@tshwane.gov.za.
- To report water leaks, send an email to waterleaks@tshwane.gov.za.
- Should you have any enquiries related to water quality, please send an email to drinkingwater@tshwane.gov.za.
- Meter readings can be emailed to meterrecords@tshwane.gov.za on the correct billing period date.
- For billing periods, please visit www.tshwane.gov.za.
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