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2 minute read
15 Jan 2019
2:09 pm

Cellphone ban on front-desk staff at home affairs is misplaced, ill-informed – PSA


The committee received numerous complaints from the public about delays after a video showing two officials using cellphones went viral.

The Public Service Association has objected vehemently to the Home Affairs portfolio committee's recommendation to ban front-desk staff use of mobile phones after a video went viral of staff on their phones while people waited in long queues for assistance at a KwaZulu-Natal office. Picture: Leon Lestrade/African News Agency ( ANA ).

The Public Servants Association of South Africa (PSA) on Tuesday condemned the parliamentary portfolio committee on home affairs for calling for a total ban on cellphone use by the department’s front-desk staff, referring to it as “misplaced and ill-informed”.

Chairperson of the portfolio committee Hlomani Chauke on Monday urged the department to consider an outright ban on cellphone usage by front-line staff during working hours at all home affairs offices.

This was after the committee received numerous complaints from the public about delays at home affairs offices following a video that surfaced on social media showing two officials using cellphones while people waited in a queue at home affairs Tongaat offices in KwaZulu-Natal.

The department said it had launched a probe into the incident as the use of cellphones by front-office officials while performing their duties is prohibited.

PSA general manager Ivan Fredericks said all stakeholders agreed in the bargaining chamber on the home affairs policy that regulated employees’ use of cell phones.

READ MORE: Call for ban on cellphone use by home affairs frontline staff

“The department was part of this process that resulted in the policy being adopted. The PSA, therefore, wants to sensitise the portfolio committee on its roles and responsibilities and advises it to rather focus on these instead of interfering with government employees’ terms and conditions of employment,” Fredericks said.

“These matters are negotiated at the relevant bargaining structures and the committee does not have any power to change these unless negotiated and agreed upon at sectoral level.”

Fredericks said the PSA, as the majority union at home affairs, called on the committee to refrain from making “reckless statements” that could provoke unnecessary strike action.

“Such utterances expose public servants to undue public abuse and even physical attacks at the workplace when effective measures are already in place to address such conduct where warranted,” Fredericks said.

– African News Agency (ANA)

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