South Africa 28.1.2016 09:24 am

Vodacom resolves network outage glitch

Picture: Supplied.

Picture: Supplied.

“Our network coverage was disturbed during one of our a routine software upgrades”.

Vodacom has announced it has resolved what it describes as a “technical glitch” in their network.

The glitch left thousands of subscribers (largely in Gauteng) unable to access data services and, in some cases, unable to make calls.

Vodacom’s network went down just before lunchtime on Wednesday.

Vodacom’s executive head of corporate affairs, Tshepo Ramodibe, on Thursday said the network provider picked up the problem from social media conversations and quickly resolved it.

Ramodibe said Vodacom experienced a technical failure on one of their prepaid systems in Pretoria, which affected certain prepaid subscribers nationally. The fault affected data and recharge services.

Ramodibe said the fault was resolved Wednesday.

“Our network coverage was disturbed during one of our a routine software upgrades that went down and affected data connectivity and recharge services for prepaid customers,” Ramodibe said.

“We are happy to report that the incident has been resolved and extend an apology to all affected customers for any inconvenience caused.”

Down Detector, which monitors technology failures, said 42% of Vodacom users had no internet connectivity, while 38% faced issues making and receiving calls and 19% faced total blackout of services.

 

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