People who were interviewed expressed anger and confusion ahead of its implementation next Tuesday, after several failed attempts in court by civil society groups to have the system canned.
At the Menlyn Park shopping centre, at least 15 men were seen at the e-toll shop after midday.
Samuel Mosoane said that although he disagreed with e-tolling, he wanted an e-tag so that he did not get into trouble with the law.
He described e-tolling as “an unnecessary expense”.
While the interview was being carried out, a security guard identified as Jan Skosana told the Sapa reporter to leave the premises if she did not have evidence of permission obtained to interview people at the mall.
She was asked by security to leave, and escorted out when she was found interviewing people, as were Sapa reporters visiting the e-toll retail outlets at Maponya mall in Soweto, and Bonaero Centre in Kempton Park,
Outside the shopping centre in Menlyn Park, Ouma Lerutla said the e-tolling system was unfair, but she would get an e-tag because she had no choice.
“If I don’t get one, I will then be in trouble with them,” she said.
“E-tolls are just an added expense for motorists. I think that the government should scrap it completely.”
At the Cresta mall in Randburg, 10 people were queueing in the e-toll outlet before midday with some seeking clarity on the e-tags, and others buying them.
Amanda Hobbs from Stellenbosch said her family was travelling all over the country and heading to KwaZulu-Natal after their trip in Johannesburg.
“We need to know if we need an e-tag for this. We are here to get some information,” she said.
Their adult daughter, Natalie Hobbs, said they were abiding by the law.
John Clarke from Johannesburg said: “I want to know what the alternative charges are for alternative users. If I refuse to pay as an alternate user, will I be prosecuted under the Sanral Act or Aarto?”
“Is it going to be enforced by the SA Police Service, the metro police or by Sanral?”
At a quiet Cedar Square shopping centre in Fourways, there were only four people inside the e-tag shop around 11.30am.
A shop assistant, who refused to be named, said he had a busy couple of days, but the process was running smoothly.
“It has been busy but it takes about eight to 10 minutes to register,” he said. “We have had no glitches so far.”
He said customers were from mixed age groups.
A customer, Janet Edmiston from Johannesburg, said: “I am not happy at all. I am forced to get an e-tag, else I would end up paying more.”
She said she did not use the highways a lot, but from time to time it was necessary. She also felt it was unfair that only some people were granted exemptions.
At the San Ridge Square in Midrand, seven people were seen inside the shop before 1pm.
An employee, Daisy Tladi, said people were not coming in big numbers with about 20 people registering a day.
A man, who did not want to be named, said he felt people were being cornered into buying e-tags. Another customer said she wanted to comply with the law.
At the Centurion mall, where five people were in line, one customer said he was avoiding a last-minute rush.
In the mall, Chrisna Botha, 32, said she would not register, and would simply avoid the tolled highways.
Amos Sejake, who works in Rivonia, said e-tolls put “holes in peoples’ pockets”.
At the Bonaero centre in Kempton Park, a 71-year-old pensioner, giving his first name as Sydney, said he did not earn a salary and did not have enough money for e-tolling.
“I feel with my age I should also… enjoy the same benefit [being exempted]. Therefore I will not be participating in the e-tolls.
“The money used to develop this ridiculous system could have been used to deliver services for poor people who are constantly protesting.”
A shop assistant said most people preferred the pre-paid option.
In other big malls, like the East Rand mall, e-toll shops were busy and constantly had queues, she said.
At Maponya mall in Soweto, e-toll shop assistants refused to speak to the media.
Customer Tseliso Mohotsi said he was not happy with e-tolls but he would buy them to avoid penalties.
“I use the N1 and N14 daily, which means I’ll be spending almost R480 per month and that’s unfair,” he said.
Gugu Cindi came to the outlet to find out more about the system as she still did not understand why she had to pay for it.
“I feel like the government doesn’t have our interests at heart… why should I pay when I’m already paying tax?”
Cindi was unsure about whether to register.
Sasavona Baloyi said: “I will only support e-tolls if the government says it’s a criminal offence not to have an e-tag.”