“Communities must choose dialogue with competent organs of state over violent protests that often result in the destruction of much needed infrastructure,” she said in a speech prepared for delivery in Mafikeng, North West.
“When communities come to us or any other competent body with their complaints, government must listen and help institutions such as my office to resolve the issues.”
Madonsela said there was a need for effective communication between the state and its people.
The country’s constitutional democracy was designed to be an ongoing dialogue between the voters and the state.
Democracy should not be seen to be limited only to elections. Dialogue between the state and people that should take place in between elections was just as important, she said.