Return expired goods to seller, don’t loot the shop – Consumer Commission

Law enforcement agencies raided shops in Pretoria West, 31 August 2018, where they discovered expired condoms, deodorants, washing powder and branded goods. Picture: ANA

If a shop refuses to accept back their goods, consumers are urged to take the matter to the NCC.

The National Consumer Commission (NCC) today appealed to customers to be vigilant, and always check expiry and “sell by” dates on products to avoid using harmful goods.

“Vigilance and cooperation from communities is what we are looking for. When you buy a product, and you see that it has reached its sell-by date, your responsibility is to take that product back to the supplier. If that supplier says they are not taking back those goods, that is where we will have a beef with them,” NCC deputy national commissioner Thezi Mabuza told African News Agency (ANA) during business raids to enforce compliance in Pretoria.

“Under normal circumstances, things like this [selling of expired goods] happen with small retailers and big retailers too. It is your responsibility as a consumer, not to go in and loot, but take that particular product back. Allow the seller to rectify that by exchanging those goods.”

Mabuza urges consumers to take the matter to the NCC, if a shop refuse to accept back their goods.

“Report to us if your right to exchange the goods that have reached their sell by date, has been denied. There we say that person [the seller] is non-compliant,” she emphasised.

Expired condoms, washing powder, and drinks were some of the products unearthed when a team of multi-sectoral law enforcement agencies raided several businesses and retail outlets in the highly populated area of Pretoria West.

At one shop, “Dubai Restaurant and Takeaway Supermarket”, the officers closed down the shop, awaiting health inspectors to arrive and conduct a thorough check on the goods being sold.

The officers discovered that the Sunlight washing powder being sold there had expired as far back as 2016. The Lovers Plus condoms had expired – some a few years ago.

The shop was closed down by law enforcement officers as it breached municipal by-laws and legislation regarding proper labelling of products, but moments later, the shop opened and customers started streaming in.

Mabuza said the raids were not targeted at businesses owned by foreign nationals.

“We have taken a whole street, and we were going to each and every shop. We were not looking at who is the owner of the store … as long as they are selling, we wanted to check. In this instance, our focus was really on food, and the premises that are selling food. We went into all the stores that are selling food,” she said.

“What is interesting is that all the shopowners were welcoming, they were open – both South Africans and foreign nationals. They all allowed us to do our work, we did not have any issues of being barred from entering. Even when we closed down some of the shops, they gave us of the specimens willingly.”

Agencies including the NCC, the Tshwane Metro Police Department, the National Regulator for Compulsory Standards, and the Companies and Intellectual Property Rights Commission (CIPC) pounced on the businesses adjacent to the Quagga Mall, and closed several of the shops which did not comply with the law.

According to National Consumer Commission spokesperson Trevor Hattingh, the raids were part of the enforcement agencies’ efforts to conduct compliance inspections and to “clarify government’s stance on the issues raised by communities to business”.

Several small businesses in Gauteng have been looted, as residents accuse foreign shop owners of manufacturing “fake food and drinks in their shops”.

African News Agency (ANA)

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