Minister Malusi Gigaba opened the new department of home affairs contact centre in Pretoria yesterday.
It will be open from Monday to Saturday and will offer various options to communicate with the department. According to Gigaba, this will enable the department to improve its response to queries.
He said uppermost among the list of public concerns was the way public enquiries and complaints were being managed, particularly phone calls. Many people complained calls were not answered.
“Accordingly, the department took a careful look at how best to develop and administer an effective system to enable clients to raise issues and have them resolved. The new centre will improve how officials handle enquiries, requests for service-related information and complaints.
“Through the new contact centre, we will address problems before they become costly. Critically, it is imperative to note that work is in progress to load other components of the national population register to ensure maximum access to information related to all home affairs services.
“In the coming months, we will integrate all our systems, including the home affairs national identification system, the national immigration identification system, as well as the movement control system.”