“Sanral speaks like a soccer coach whose team has lost 2-0 with an own goal having been scored and finds something positive in the fact that each team scored a goal,” Outa spokesman John Clarke said in a statement.
“Even more comical is Sanral’s claim that the number of complaints are a mere 0.3 percent of the total road users.”
This was despite hundreds of thousands of road users not complying with the e-tolling system in Gauteng.
The SA National Roads Agency Limited (Sanral) is expected to brief the committee on e-tolling on Tuesday.
For e-tolling to be regarded as a success by international standards, Sanral needed to achieve compliance levels closer to 90 percent along with low administration costs, Clarke said.
Outa was finalising a research paper which examined the implications of a recent study by University of Pretoria academics Marlene Holmner and Erin Hommes. The paper would spell out the reasons why the e-tolling project had high potential for failure, he said.
“Outa urges MPs to insist that Sanral fully explain why nine weeks after a potentially serious breach of the road agency’s online systems Sanral has not yet established how many user accounts were compromised and why it has neither notified compromised account holders of the crime, nor notified its user-base as a whole that their personal data may be in the hands of cyber criminals,” said Clarke.