Cape Town International Airport and King Shaka International Airport in Durban are tied as the second-best airports in Africa, according to Airports Council International’s 2015 Airport Service Quality (ASQ) Awards.
The airports lost out on the top honour to the Sir Seewoosagur Ramgoolam International Airport in Mauritius, Kempton Express reported.
OR Tambo International Airport near Kempton Park in Gauteng came third in the category for airports with more than 2 million passengers a year. Upington Airport achieved top honours for airports with less than 2 million passengers annually.
The ASQ Awards are based on more than 550 000 passenger surveys at more than 300 airports across more than 80 countries worldwide during the course of last year. The 2015 results represent the world’s best-in-class airports regarding improvements in customer experience.
The ASQ Survey covers 34 key service areas and includes eight major categories such as access, check-in, security, airport facilities, food and beverage, and retail, to name just a few.
Airports Company South Africa (Acsa) CEO Bongani Maseko said the awards were recognition of the commitment by the company’s staff to ensure they constantly provide the best possible levels of service to the many passengers who use their airports.
Maseko said Acsa is constantly looking at new ways to enhance the quality of its service and bring new innovations to the market to improve passengers’ experiences of its nine airports.
“One of the key innovations we recently introduced to passengers was the launch of the Airports Application (Airports App). The system was designed and developed in response to passengers’ need for a convenient and unrestricted means of connecting to the information they require.
“With the introduction of the Airports App, we intend to remain relevant and accessible as we seek to continue making improvements to our passengers’ service offering,” Maseko said.
– Caxton News Service