The gown did not arrive the night before the big day, and Nicole Smith said she had to go on an emergency search to hire a dress for the 11am ceremony on May 30, Zululand Observer reported.
In addition, her bridesmaids’ dresses were allegedly also not completed to her satisfaction.
“I could not believe what was unfolding. It is truly the worst experience ever,” Smith said.
“Even though I contacted the boutique months before my wedding and paid in full before collection, up until a week before the wedding I had had not even had one fitting or seen the dress.”
Smith said when she did eventually have a look at the gown a few days leading up the wedding, she was found it was far from complete and did not even fit.
“It is cruel to pretend and lie to people, especially when it concerns such a special occasion.
“I was taken aback by her lack of remorse towards the matter and have opened a case with the Small Claims Court to recover my money,” said Smith.
Meanwhile, responding to the incident, business owner Valerie Jacobs said she was not given enough time to complete the dress.
“I had put her dress aside because she wanted the bridesmaids’ ones completed first, and days before the wedding she decided she was not happy with her dress and wanted it changed.
“I have never missed a deadline, and I promised to pay back the deposit.”
Jacobs added Smith continued to harass her and run down her name, and she would be seeking legal advice to handle the matter.
– Caxton News Service