Sapa
1 minute read
5 Mar 2015
12:38 pm

SAA refunds customers after bungle

Sapa

It looked like a steal: $72 for a round-trip business class ticket on South African Airways between Johannesburg and Abu Dhabi.

An SAA Airbus A340. Picture: Neil McCartney

The online offer, part of a promotional sale at the end of February, was indeed too good to be true.

The airline said Thursday that it erroneously published the incorrect fare and that it was refunding customers who had snapped up the tickets. It says 640 bookings were affected.

South African Airways says a regular ticket on the same route in business class sells for about $3,400.