E-hailing drivers shut down services in KZN

KZN e-hailing drivers have embarked on a shutdown and vowed to continue until their grievances are met.

Drivers have parked in various areas around the province.

Highway Mail spoke to drivers on Anderson Road in Pinetown.

One of the drivers, who is also a member of the KZN E-hailing Council, Mthokozisi Buthelezi, says they feel they have had to take action following numerous complaints being ignored.

He says there are several critical issues affecting the livelihood and safety of drivers and vehicle owners who operate on platforms such as Bolt, Uber and In Drive.

“Just recently, a driver went missing, only for his car to be found burnt with him inside the boot.”

Among other grievances, the drivers say there are excessive commission fees.

“The current commission structure is unsustainable, with drivers and vehicle owners losing up to 40% to 50% on some trips.

“This has led to severe financial strain, making it difficult for us to cover basic expenses, such as fuel and vehicle maintenance.”

The drivers say they need all app users to register with a valid ID and undergo face recognition.

“This applies to both existing customers and new riders, ensuring that the identity of every user is verified, which will greatly enhance the safety of both drivers and passengers.”

He says they also request the removal of certain promotional offers that lack transparency and negatively impact drivers’ earnings.

“Some trips are priced at promotional rates that do not fairly compensate the drivers, effectively operating at a loss.”

The council apologised for the inconvenience the strike is causing their customers.

“We strive to create a fair and safe working environment for all e-hailing service providers.”