The action will enable the selected dealers to repair Ford vehicles used by essential services only, including emergency medical and response teams, safety and security personnel such as the police, traffic officials and the military, as well as those allowed to operate in the grocery supply chain.
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“The emergency and essential services are crucial to implementing and maintaining the national lockdown and social distancing measures to contain the spread of the coronavirus,” said Neale Hill, managing director of FMCSA.
“To keep these services running and ensuring that the provision of primary health care, community support and deliveries of food continue, Ford Motor Company, together with the selected dealers, applied for and were granted government permission for 16 Ford dealers in the major centres across the country to conduct essential repairs on Ford vehicles used by these personnel.”
No other customer vehicles can be accepted during this period, and vehicle owners will be required to wait until the end of the lockdown to make bookings at their local dealers.
Ford’s Roadside Assistance programme, provided by the AA and applicable for a period of three years from the date of purchase of a new vehicle, remains operational throughout the national lockdown. Customers that experience a breakdown can contact the AA on 0861-150-250 and, if necessary, a recovery unit will be dispatched to assist the customer.
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In the event of an essential service Ford vehicle needing repairs, the closest dealer should be identified from the list below, and this information sent along with the vehicle’s VIN number, and details of which essential service is represented, to dlawre30@ford.com.
Local dealers in Mbombela, Nelspruit Ford and Westvaal Numbi Ford, will then make contact to set up an appointment. Various manufacturers have also announced the extension of their warranties and service contracts.
