Vodacom takes the blame for disappearing data and airtime

Subscribers of the largest mobile operator took to social media last night ranting and raving over their airtime and data vanishing.

This morning Vodacom promised to refund data and airtime to all customers affected by the technical problem.

The network operator stated it was aware that some customers were unable to make use of purchased bundles or are getting depletion notifications and apologised for the inconvenience.

We are aware that some customers are unable to use purchased bundles/getting depletion notifications. Apologies for the inconvenience.

— Vodacom Support (@Vodacom111) August 21, 2017

Despite Vodacom taking the blame, some still vented their anger. See below:

Even the Police Minister had something to say.

https://twitter.com/MbalulaFikile/status/899733885399052290

#Vodacom! ???????????? no respect for your customers whatsoever!! I hope we will be compensated TOMORROW ???????????? pic.twitter.com/mWVPvGVGOZ

— Dimpho???? (@Dimpho_Mthi) August 21, 2017

I bought airtime and data and within 2mins it was R0.00 and 0MB can someone please tell me what's going on ..#vodacom pic.twitter.com/ItbkRFS2lv

— Rivisi (@Nhleko_R) August 21, 2017

#Vodacom needs to compensate us! This is totally unacceptable ???????????? @Vodacom111

— Dimpho???? (@Dimpho_Mthi) August 21, 2017

“We are currently in the process of completing all credit refunds and reinstating affected data bundles. Apologies for the inconvenience,” wrote Vodacom on their Facebook page 40 minutes ago.