The South African Social Security Agency (Sassa) is calling upon all social grant beneficiaries using PIN codes to access their grants to undergo proof of life certification, a process which is done biometrically using voice activation.
In other words if a person receives grant by using a PIN at an ATM or store without fingerprint readers, Sassa, needs to record a copy of their voice biometric on its system and this is performed by dialling the phone numbers below.
“If you use a PIN (at an ATM or store without fingerprint readers) proof of life certification must be completed once every month before a social grant can be accessed via a PIN,” said Sassa spokesperson,Mr Senzeni Ngubane.
He added that voice activation would be conducted in two phases. Phase 1 will target 378 815 beneficiaries in Mpumalanga who have been sent an SMS message in January 2014 and only they are invited to call at this stage.
They may call as soon as they receive the SMS message.
Phase 2 starts in March 2014 and involves all other beneficiaries who were not sent an SMS message in January 2014 but are using a PIN to access their grants.
The numbers to call for voice activation are: 0860-690-717 if one uses a Telkom line, cellphone number or a public phone.
Beneficiaries can also use 082-1277 for free, using a starter pack issued during grant re-registration. These free starter packs can still be obtained from Sassa offices.
Steps to take when making a call:
• Follow the voice-prompt instructions so that your voice can be matched to your voice recording which was taken during Sassa re-registration. You can choose to do the verification in several languages.
• Once your voice print has been validated, the system will inform you that you have been successfully verified and your social grant becomes available immediately.
Phase 2 will be implemented in March 2014 for all beneficiaries utilising PIN codes.
Beneficiaries that have received an SMS message but are unable to call due to ill health must appoint a procurator to represent them and request home visits from their nearest Sassa offices.
“During home visits the procurator and beneficiary must be present for the voice recording of the procurator to be done. No need to panic if you didn’t receive an SMS message because your grant will still be paid out,” added Ngubane.
Sassa services are free, and should beneficiaries have any further queries regarding proof of life certification, they can get assistance by dialing 0800-60-01-60 or 0800-60-10-11 toll free.
