Vodacom outlet unveils its new look at Riverside

MBOMBELA – Vodacom Mpumalanga unveiled its new-look store at the Riverside Mall in Nelspruit, bringing this store in line with Vodafone’s global look and feel. The new store design aims to put the customer at the heart of its service philosophy by ensuring that customers’ needs are easily identified and taken care of in the most efficient manner possible.

By demarcating the store into specific zones and providing an intelligent queuing system on entry to the store, customers will be able to get their queries attended to by the first available specialist consultant.

With a tech zone to assist customers with setting up their devices, troubleshooting most software-related issues, an express zone for simple retail sales and consultant zones to enable customers to upgrade, sign up for a new contract or simple query their accounts, the new-look Vodacom outlets provide a pleasant environment to attend to all people’s cellular needs.

“We are excited about this new Vodacom store especially since it is designed to place a key focus on the customer. We are confident that the new look will make it quicker for customers to connect and interact with us and thus assist in putting the customer first.

“We aim to put each and every South African in touch with the Vodacom experience,” said Ms Louisa van Beek, managing executive of Vodacom Mpumalanga.