Commuters fed up with poor services
Commuters in Pienaar indicated that in the mornings they were left stranded as they sometimes didn't have buses and ended up taking taxis to get to work, which was another expense.
MBOMBELA – Loyal Buscor commuters are fed up with poor service and being taken for granted by the largest bus-transport service in the province.
This after they voiced their dissatisfaction to this publication after they allegedly claimed that last week they were forced to walk long distances from their workplaces to the terminals after buses failed several times to fetch them.
“We are sick and tired of being treated like this. We were left stranded and had to walk all the way to the bus terminals, risking to be robbed or worse, raped. “What makes things worse is that they did not bother to inform us that there would be no buses so that we won’t waste our time at the station,” said an angry commuter,
Mr Collen Mandlazi. Mandlazi said it wasn’t the first time this had happened.
This paper had since learnt that the commuters weren’t the only ones complaining about the poor services the company dished out. Commuters in Pienaar indicated that in the mornings they were left stranded as they sometimes didn’t have buses and ended up taking taxis to get to work, which was another expense.
“I’m using a bus because it’s affordable but the problem is that they are not reliable. “They don’t even have a way to compensate us if we did not use a bus,” alluded Ms Simangele Mziyako.
Mpumalanga News contacted the public relations officer Mr Vuyani Ndlovu regarding this matter and said, “This is something new to us, we did not receive any complaints about this matter. People must come to our offices and launch a complaint so that we can investigate the matter because we don’t know how to get hold of the people since we don’t have their contact number?”
When asked whether the company didn’t have enough buses or struggled to deal with the capacity of people who use them, Ndlovu said it had enough buses and those who have problems should call
013-754-6246/7/8 or visit its offices.
It’s not the first time commuters voiced their complaints to the media.
During the Orange African Cup of Nations (Afcon) 2013 games they lashed out at the service, saying they were not informed in time that the buses would be delayed as they were dropping off soccer fans at the stadium.
During the bus drivers’ strike they complained about the compensation the company was giving loyal commuters who used weekly and monthly tickets. They labelled it an insult because they complained that the money was too little and that they couldn’t survive off the amount until the end of the month.
