Feel safe with Bolt’s audio trip recording
This feature empowers both drivers and passengers to initiate an audio recording of their trip within the Bolt app.
This feature empowers both drivers and passengers to initiate an audio recording of their trip within the Bolt app.
Bolt, Africa’s leading on-demand mobility platform, reminds customers about an important feature in its in-app safety toolkit, the audio trip recording. This feature empowers both drivers and passengers to initiate an audio recording of their trip within the Bolt app, providing a solution in situations where they may feel unsafe during the trip.
This feature is part of Bolt’s comprehensive suite of safety measures for passengers and drivers, enhancing the company’s in-app safety toolkit. By continually investing in safety upgrades, Bolt aims to provide all its customers with a secure and reliable transport experience.
How to use the audio recording feature
- Once your ride has started, open the safety toolkit and click on the recording button
2. Click on the “start recording” button to initiate the recording
3. Give the Bolt app permission to access your phone’s microphone.
Sandra Buyole, PR Manager at Bolt Africa, said: “We encourage our customers to take advantage of this feature when they feel the need for the trip audio to be recorded. We want to empower our customers with features that can assist in investigations where incidents do occur. We feel that such features help to keep our Bolt community accountable”
Once the recording has been completed, customers need to attach the file to an incident report to share it with Bolt Customer Support. (The encrypted recording is automatically erased from your device after 24 hours, so submit the report to Bolt Customer Support immediately.)
