City’s Region A customers came in their numbers to the Midrand Fire Station to the city’s query resolution open day.
This was in a bid to get answers from the city to their lingering billing questions on June 10.
The open day comes as the city strives to accelerate service delivery, by responding to residents’ concerns and going to communities to extend its services delivery mandate.
Group Finance Department director of customer communications, Kgamanyane Maphologela, said the billing query days offer great value for residents as they engage face-to-face with officials from various entities and departments.”This family-friendly open day sought to bring the city’s multifaceted services right to residents’ doorstep. These include teams from City Power, Joburg Water, Valuations, Refunds and Expanded Social Package. The community had pledged to work together with the city to resolve their billing disputes and continue to pay for municipal services they consume,” said Maphologela.
One resident, Sipho Sithole, who had a meter problem had this to say the day after Joburg Water managed to help him with his water query.
“I’ve had this problem for a long time, and I have been explaining that I suspect that my meter might be mixed up with someone else’s as I have been receiving exorbitant amounts for water use and we are only three in my house, and no swimming pool,” concluded Sithole.
Municipal-owned entities and city departments, including City Power, Joburg Water, Citizen Relationship and Urban Management in Region A, Community Development’s Expanded Social Package (ESP) unit and pensioner’s rebates set up booths for residents who came in their numbers.
ESP helps residents become eligible for free eight kilolitres of water.
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