Hundreds of residents and business owners braved the cold and rain as they visited Region A customer service centre in Randjespark, Midrand.
In a bid to ensure satisfactory customer services to its residents, City of Johannesburg’s Region A held an open billing day on April 9.
The billing days are aimed at resolving long-standing billing faults and queries.
Acting assistant director for revenue in Region A Zanoxolo Mbingeleli said this was a response to customers’ requests as they could not visit service centres, and some have longstanding billing queries that needed them to visit walk-in centres.
“One of the most crucial things about these open days is the fact that we resolve queries on the spot. We dispatch a meter reader to go with the customer to read the meter and return to capture the correct readings and reverse the estimates immediately,” said Mbingeleli.
City Power, Pikitup and Joburg Water were among municipal-owned entities and City departments that set up stalls to allow residents, who had queries with the respective entities, to lodge their complaints.
Property owner Sheila Bath from Chartwell near Fourways was all smiles after her query was finally resolved.
“Since 2005 after I subdivided my property, I have been incorrectly billed, sometimes being charged for sewer and we don’t have a sewer line in Chartwell. I have been to Randburg and Waterfall, that’s where I was advised to come to the open day and I am happy to say my problem has been resolved,” said Bath.
Riverside property owner Mary Maaka who had a billing query since 2019 said she was delighted that the City owed her money after she was incorrectly billed and overcharged.
Billing open days, which will be held in other regions in the coming months, are the City’s response to get the basics right by attending to the billing queries so that customers can be correctly billed.
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