Another factor is also what the future of PABX holds, and why it is suddenly going mainstream. There is no difference between PABX and PBX, PABX is a Private Automatic Branch Exchange while PBX is a Private Business eXchange. Both serve the same purpose, which is a telephone system of a business.
Trends in the PABX system
Over the years, PABX have evolved to new hights and these days, it is possible to purchase a conventional PABX, virtual PABX, or a hybrid PABX. These systems have also become cheaper and more affordable for businesses. Virtual PABX systems have become very cost-effective for small businesses as they can use the benefits of the PABX system without having to host the system onsite.
Why have PABX systems gone mainstream?
The customers of an organisation are valuable and thus, calls from customers cannot be ignored or disrupted. For this reason, PABX systems have become crucial to use as they act as switchboards that are specialised so that the system can easily handle multiple phone calls. They can also allow for calls to be answered automatically, or for the calls to be transferred to an agent who can easily cater for the customer’s needs.
The option for Cloud PABX
Most office spaces do not allow for a bulky switchboard to be installed, thus with Cloud PABX, the business phone system is delivered as a hosted service. Cloud PABX has revolutionised the way in which businesses can manage their voice communications. This improves functionality, reduces costs, and streamlines workflow.
Scalability associated with Cloud PABX
Many companies can enjoy the standard features of an in-house PABX system while taking advantage of flexible technology, allowing for line points to be increased or reduced without much effort.
Streamline workflow as well as communication
PABX which is hosted offers businesses with several tools to ensure faster collaboration which has been streamlined. Such tools include anything from voice calling, instant messaging, and audio- and web-based conferencing.
Cost-effective
With PABX there are no upfront capital expenditures and there is no need for future proof where software upgrades are concerned. When considering that businesses only pay for what they need, they pay lower costs, and the monthly rate payable includes both hardware and services.
Logistics are no longer an issue
When considering logistics, businesses only pay for what they need to use. In addition, PABX operate in multiple locations and allow for remote worker capabilities. PABX can also be deployed quickly and effortlessly.
Choice in add-on features
Depending on the brand of PABX that the business makes use of, there are several add-on features which can be added. These can assist businesses with their telecommunications needs as it allows for call transfer, speed dialling, call waiting, automatic ring-back, and more. For this reason, depending on the needs of the business, it is imperative to look at the available PABX options and add-ons before deciding on one. Fore info visit – https://www.asg.co.za/
