In a bid to improve service delivery and transparency, City Power has mandated its area managers to serve as an additional interface between the public and the utility on electricity-related matters including power outages and fault logging.
City Power has advised residents that queries related to power losses, which were not resolved timeously, should be escalated to the area manager responsible for that area.
According to the utility, people should continue to log their queries through its call centre on 086 056 2874 or its website www.citypower.co.za or www.citypower.mobi.
However, once the query was logged on these platforms and a reference number was allocated, if no feedback was received within four hours – as stipulated in the utility’s customer charter – the area manager in that region should be contacted.
Details of the utility’s area mangers are as follows:
Nkanyiso Msomi (Northern Joburg)
083 704 9321
011 490 753
nmsomi@citypower.co.za
Katlego Mogale (Midrand)
083 283 1404
011 256 8525
kmogale@citypower.co.za
Attie Van Staden (Bryanston)
083 704 9248
011 267 4900
avanstaden@citypower.co.za
Phumudzo Netshisaulu (Alexandra/Kew)
061 413 9463
011 443 8800
pnetshisaulu@citypower.co.za
A list of all City Power’s area managers is available here
