How to lodge complaints with the City of Ekurhuleni
The new My CoE App replaces the old My Ekurhuleni App. Here, you can log complaints under the various sections and sub-sections.
There are several ways to report a complaint to the CoE.
• My COE App
YOu can download the app from the app stores and install it on your smartphone. Note: the new My CoE App replaces the old My Ekurhuleni App. Here, you can log complaints under the various sections and sub-sections.
• Customer Care Centre (CCC) offices
You can find your nearest CCC here: www.ekurhuleni.gov.za/for-me/customer-care-centres/
Here, you can make complaints or enquiries in person over the phone or via email regarding payment and account-related services; lodge and follow up all complaints; provide information related to all services in the metro; liaise with and refer to line departments where necessary; book facilities and services; provide a multi-purpose community care front desk; provide a “one-stop metro-wide” customer care service to all the customers of Ekurhuleni; and switchboard and call centre-related services.
• General Ekurhuleni Call Centre
You can reach the general call centre on 086 054 3000, email it on callcentre@ekurhuleni.gov.za, and SMS it on 30788.
Include this information when complaining about email or SMS: the abbreviation “EMM”, the street number and name, and a description of the complaint or problem.
The CoE is also reachable on WhatsApp on 060 667 7177.
