Meet the executive housekeeper of City Lodge at OR Tambo

Ansie Turner, executive housekeeper at City Lodge Hotel at OR Tambo International Airport, is a manager, mentor, mother figure, and friend of many.

She is described as one of the hardest-working members of the team. Her superpower is leading with love, making people feel welcome and inspiring others to strive for success.

The hotel is the largest in the group, with 365 rooms and regularly runs at 100% occupancy.

ALSO READ: New deputy director of nursing programmes for city appointed

It is within walking distance from the airport terminal buildings and features a spacious Café restaurant and sundowner bar, three boardrooms with conference facilities for up to 46 guests, a fitness room, and an outdoor pool.

Business and leisure guests fly in from around the world and check in at all hours of the day and night, often requiring food and beverage services around the clock.

It is a mammoth task operating at optimum levels, and staff are chosen for their ability to perform well under pressure.

Turner began her career in the linen room at The Don Hotels under the guidance of veteran housekeeper, Margaret Lamont.

“I knew I had a knack for it,” she recalled, reflecting on her early days in the challenging world of hotel housekeeping. Her talent and dedication soon saw her promoted, allowing her to work across different areas of the property.

While specialising in housekeeping, Turner believes understanding all aspects of hotel operations is crucial.

ALSO READ: City of Ekurhuleni changes it’s primary banker

“It had been a busy journey. I have gained experience in all areas, and we must be willing and able to help in other parts of the hotel when needed.”

She joined City Lodge Hotels 25 years ago, in September 1999, heading up housekeeping at City Lodge Hotel Johannesburg Airport, Barbara Road, and in 2010 joined the opening team at City Lodge Hotel at OR Tambo International Airport.

The hotel opening was a significant milestone. She explained, ”We went through construction, worked hard, and aimed high – that’s how you get people to see how things must be done and follow your example.”

Turner’s leadership was instrumental in forming a housekeeping team that genuinely cares about their work and each other.

“I lead with love,” she said, believing in the power of kindness to change attitudes and unlock potential.

“I take aggressive individuals, and if I see potential in them, I train them as supervisors. It is incredible to watch how their attitude changes.”

ALSO READ: Redistributors of electricity urged not exceed approved tariffs – CoE

Mentorship is a big aspect of Turner’s role.

She fondly remembers working with colleague and friend Angie Moroga, who was also a mother figure to her:

“Angie was someone I looked up to and a shoulder to cry on. She taught me how to mentor and motivate others.”

“Now, Turner brings this nurturing approach to her own department, saying, “I care a lot about the ladies I work with and make sure everybody is ok.”