The City of Ekurhuleni has asked customers to be patient as it deals with electricity operations after more staff members tested Covid-19 positive.
According to CoE spokesperson Themba Gadebe the Covid-19 pandemic is affecting electricity operations as more staff test positive and some go in quarantine.
“This is resulting in delays in attending and resolving electricity-related complaints since the Energy Department is working with skeleton staff,” he said.
Customers are urged to relay complaints to the call centre and get a reference number.
“Street light repairs are not prioritised during this period since all resources will be directed to assisting with electricity outages in both domestic and industrial”.
“Efforts will be made to shorten restoration times and the energy department does not rule out the possibility of shutting down depots for a certain period should the need arise because of Covid-19 challenges,” Gadebe said.
