New Telkom ADSL line does not work
'I am hesitant to have to be billed every month for a non-functional line'
ANONYMOUS of Glen Marais writes:
I reside in Glen Marais and recently had a new ADSL line installed at my premises (three weeks since installation).
The problem I am having is the line has been faulty since the day it was installed and activated. I have followed the Telkom channels to report and eventually escalate the fault. However, I am getting nowhere.
Two technicians have been to my premises and nothing was done to resolve the issue.
Additionally, on two occasions, the faults were closed without my knowledge and I was forced to relog the ticket.
I think it is the right thing to warn people before they sign up with Telkom as it is only fair to get what you pay for.
I am bound to a 24-month contract and don’t want to get stuck in this contract if Telkom is unable to provide the service for whichever reason.
I am hesitant to have to be billed every month for a non-functional line.
