SOUTH African National Roads Agency SOC Ltd (SANRAL) has clarified the confusion around what appears to be discounted e-toll debt appearing on customers’ invoices.
The statement follows reports that an administrative glitch has mistakenly cut monies owed.
“The reality is that all e-toll debt incurred prior to 1 September 2015 is not included in the invoice,” said Vusi Mona, spokesperson for the agency.
“You will recall that as part of the new dispensation we had offered a 60 per cent discount on historic e-toll debt, or debt between December 3, 2013 and August 31, 2015. That debt was ring-fenced to enable to the roll-out of the once-off 60 per cent discount.”
Mona advised motorists to read the notes at the end of the invoice. All records of travels on the e-toll network are recorded and available to anyone on request should they want to check their total debt.
“Motorists can simply contact the e-toll Customer Services online at www.sanral.co.za, or via the Call Centre on 0800 726 725, or e-mail info@sa-etoll.co.za or visit an e-toll Customer Service Centre at a mall or along the Gauteng e-roads, while in Gauteng. If they are registered they can also log on to the website to see what they owe,” explained Mona.
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