Sars takes precautionary approach in the midst of rising Covid-19 cases
Sars has decided to close its tax branches temporarily for physical visits from July 1.
The Sars Contact Centre will continue to service any queries from members of the public.
In terms of the Disaster Management Act, Sars remains an essential service.
With the rising case numbers and the onset of the third wave peak of the pandemic, however, Sars has decided to close its tax branches temporarily for physical visits as from July 1.
They are able to do so because the Sars digital platforms, as demonstrated during the peak of the second wave, allows taxpayers to continue to fulfil their obligations online.
Importantly, the temporary closure of the tax branches will not affect the start of the filing season for individuals who traditionally file via eFiling or the Sars MobiApp.
These taxpayers are encouraged to continue doing so digitally, starting from July 1.
Branch filing will not commence on July 1.
At this stage, Sars plans to commence physical branch visits on August 16 but will review this continuously.
Taxpayers are advised not to visit a Sars branch.
The branches will be closed until an announcement is made confirming the reopening date.
During the branch closures, taxpayers who require assistance to file online will be assisted telephonically with the support of dedicated Sars staff.
All customs ports of entry will be open for frontline customs operations, but not for face-to-face client engagement other than for clearance and inspection purposes.
In line with the stated commitment to modernise its systems and make it easy for taxpayers to meet their tax obligations, Sars will continue its commitment to using technology to ensure continued service to taxpayers in a manner that ensures both the safety of its employees as well as taxpayers.
Members of the public are advised to note the following:
• Bookings for virtual appointments may be made via the SARS website by clicking the Make an Appointment page and sending an SMS to 47277 with the word “Booking” and your passport/ID number/asylum permit number and a Sars agent will contact you to arrange a booking on your behalf.
• Taxpayers can use digital platforms by visiting the SARS website.
• The SARS Contact Centre (0800 00 7277) will continue to service any queries from members of the public.
SARS will continue to monitor the evolving pandemic and keep all South African taxpayers informed of any changes to these arrangements.
