Technical glitches at City’s call centre are receiving attention
Callers were mainly cut-off when callers select an option they are prompted to select.
THE City of Ekurhuleni has recently noted that the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.
The cut-off happened mainly when callers select an option they are prompted to select.
In a press release EMM stated that as an interim measure, the city has eliminated the prompt option so that calls are routed directly to any available call centre agent.
The IT department is currently seized with overhauling the call centre system to introduce a new version that will give customers effortless access to call centre agents and result in a speedy resolution to their queries.
Customers may still able to log their queries through the call centre at 0860 543 000, or alternatively use My Ekurhuleni App to access services at the touch of a button. The App is also compatible with feature phones (non-smartphones), and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.
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