I AM responding to the letter written by the Dissatisfied Taxpayer from Forest Hills.
I am really sorry that this is the state of affairs at our Home Affairs Department.
After all, this is a government department and should be a trouble free service to the public.
I understand the volumes that this sector has to manage on a daily basis and I do empathise with the staff working there, but time and time again people have been writing in to complain about the very same problems they face when visiting this department.
There is also no need to bark at us when asked a question because I assure you most of us are law abiding, tax paying, good citizens of this country.
Also besides waiting in a never-ending queue, one is never sure of concluding what they’ve come for.
As mentioned in the letter, trying to go to another area is also not feasible, so what do we do because people take time off work and put other business aside, to apply for IDs and passports and so on.
I agree that the minister and his office should now take charge of this dire situation and implement some measures to make this department more user-friendly.
Meg
Pinetown
