ON a Friday I got a call from Telkom to inform me, that the coming Monday I will be connected to the glass fibre system.
Great I thought, my Internet will be faster.
Four people arrived on Monday afternoon. After laying the cable, they realised they did not have the router, designed for glass fibre connection.
Two of the people went out to fetch one. The other two sat around for at least an hour to wait for the router.
Finally at about 6.30pm they told me that all is working now.
I tested and found that the ADSL did not work at all. They obviously were clueless about how to fix it. I suggested that they send somebody the following day to fix it.
I was promised, somebody will come the following day between 10am and 11am.
Nobody rocked up.
The following afternoon the router was working for my laptop, but not for my iPad and printer.
I called fault reporting at Telkom. The person told me to call 10117, which I did.
I put my cordless phone on speaker and did my chores while on hold.
After a hour and 47 minutes I was still on hold and gave up.
This is ridiculous and very unprofessional. I called again 10210 and tried to solve the problem on the phone, despite spending about an hour on the phone, without success.
A technician arrived at my house after I insisted continuously for about two weeks.
He obviously is competent and sorted the problems out efficiently. Everything works now perfectly.
Philippe Lanz
Hillcrest
