EDITOR – I have read with some ‘amusement’ over the past few weeks the various letters of complaints and Metro’s response of trying to justify the changing of a system which seemed to be working perfectly fine.
I have to agree that the new system is not at all reader-friendly, but I have two more complaints to add.
Firstly, my meter has not been read for about six months now (if not more). I can’t help wondering who is going to owe who when they do eventually come and read the meter. Are they going to wack me with a huge bill and then blame ‘winter’ as being the culprit.
Secondly, and more importantly, Metro has changed their bank account details and I for one was totally unaware of this.
I’m apparently not alone on this. I have heard of at least three others who paid as usual only to find their accounts reflecting in arrears.
When I phoned the other day to query why my payment was not reflecting and why I was not informed of the bank account change, I was told ‘I am really sorry that your ears did not hear that the bank details had changed’.
Well, after having a little giggle I realised that there must be plenty of people out there whose ears also have not heard the news. So be warned.
Another confused consumer
Cowies Hill
